Privacy Policy

Last updated: February 24, 2026

Welcome to Bellokey ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By accessing Bellokey, you consent to the handling of your information as described in this policy. If you do not agree, please do not use the application.

On this page

  1. 1. Information We Collect
  2. 2. How We Use Your Information
  3. 3. How We Share Your Information
  4. 4. Data Retention
  5. 5. Your Privacy Rights
  6. 6. Data Security

1. Information We Collect

1.1 Personal Information You Provide

  • Account Information: name, email address, phone number, password
  • Profile Information: profile picture, bio, preferences, language settings
  • Identity Verification: government-issued ID, verification documents
  • Payment Information: credit/debit card details, billing address
  • Property Listings: property details, photos, videos, descriptions, pricing
  • Communication Data: messages, chat history, feedback, support requests

1.2 Information Collected Automatically

  • Device Information: device type, operating system, unique device identifiers
  • Location Data: precise geolocation (with your permission) for property search
  • Usage Data: app features used, pages viewed, time spent, search queries
  • Log Data: IP address, browser type, access times, crash reports
  • Camera and Media: photos and videos you capture or upload

1.3 Information from Third Parties

  • Social Media: if you sign in with Google, Apple, or other social media accounts
  • Property Data: public property records, market data, neighborhood information
  • Payment Processors: transaction confirmation and payment status

2. How We Use Your Information

2.1 Core Services

  • Create and manage accounts
  • Provide property search and listing services
  • Enable user communication
  • Process transactions and virtual tours
  • Provide AI-powered recommendations

2.2 Personalization

  • Customize your experience based on preferences
  • Send personalized recommendations
  • Display location-based properties
  • Provide neighborhood insights

3. How We Share Your Information

We do not sell your personal information. We may share it with other users as part of the normal use of the platform (e.g. agents and buyers messaging each other), with service providers who help us operate Bellokey, when required by law, or as part of a business transfer such as a merger or acquisition.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

  • Logs: 90 days
  • Transaction records: 7 years

5. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the data we hold about you
  • Correct inaccurate data
  • Delete your data
  • Restrict how we process your data
  • Opt out of marketing communications
  • Opt out of location tracking

6. Data Security

We implement industry-standard security measures, including:

  • Encryption (TLS/SSL, AES-256)
  • Secure authentication
  • Regular security audits